Frequently Asked Questions

Sunbelt Rentals has put in place stringent guidelines — as directed by the CDC — for sanitizing, cleaning and handling rental equipment in order to keep everyone safe. We continue to adjust and adapt our operations to protect customers and team members during COVID-19. Go to our Sunbelt Rentals Blog to learn more or call 800-667-9328. 

Sunbelt Rentals locations are open for many holidays, but closed on New Year’s Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day. We often offer special rental deals during holiday periods. Visit Rent Equipment & Tools from Sunbelt Rentals or call 800-667-9328 to learn about our specials!

For the hours of operation of Sunbelt Rentals locations, you can visit our website at http://www.sunbeltrentals.com/location to view store hours by location. To view Store Details by location, simply click the Details button associated with your preferred store.

Sunbelt Rentals has 2034 locations around the US and Canada to serve a variety of customers needing everything from large earthmoving equipment to floor care machines to temporary heating and cooling. 

At all Sunbelt Rental locations, knowledgeable staff can help you choose the right tools for your project. For assistance on store locations, visit our website at Equipment Rental Locations | Sunbelt Rentals for more information.

Sunbelt Rentals inspects and services each piece of equipment prior to each rental and should be in good working order. If you experience problems with the tool while renting it, please go to the specific Equipment Detail page within the reservation to request service.

If you need additional assistance, please contact the branch of the equipment rental and they can arrange for next steps or a replacement.

If you want to have protection in the event of damage, Sunbelt Rentals offers a Rental Protection Plan (RPP), which can be purchased at the start of your rental. Learn more here

For DIY users, all you need is your driver’s license or a government-issued photo ID and a credit or debit card to pay for the rental upfront. No extra deposit is required.

For Business users, all you need is a valid Business Account established with Sunbelt Rentals.

Sunbelt does not require a deposit to reserve most tools and equipment, but does require a credit card. You will be asked for payment information when you make your reservation, but your card will not be charged at the time of reservation.

If your project is quick and you only need the equipment for a few hours, Sunbelt Rentals does offer a Rapid Return rate. Return the equipment within four (4) hours of the pickup time and we will refund the difference of the Rapid Return rate. Rates will vary based on product. Call 800-667-9328 if you have any questions.

During a declared state of emergency and a pending or existing natural disaster, all rentals of diesel generators over 15kW will be billed at a one-week minimum rental period for 24-hours of usage.

The one-week minimum rental at 24-hour usage rates does not apply to generators then on rent to a customer.

If you need assistance, please contact the branch of the equipment rental and they can extend the rental for you. See our Sunbelt Rentals Locations. 

When you keep the equipment longer, we will add the additional time and charges to your contract and credit card.  Please refer to the rental contract, where the day, week and 4-week rates are shown for each piece of tool and equipment.

If further assistance is needed, please call 800-667-9328.

If your plans change and you no longer require pick-up service, you can return the equipment to the rental location in person.

The equipment should be returned to the same location that you rented it from. If you need to return to a different location, please contact the store where you rented the equipment for guidance. Please call in advance so that we can determine if there is another convenient location that can accept your return.

If further assistance is needed, please call 800-667-9328.

The Delivery charge is calculated based on:

• Category and class of equipment
• The location of the rental location
• The distance of the project site from the rental location

Sunbelt Rentals offers convenient delivery options from our broad network of locations for a fair price. When you make your reservation, simply check the box that you want the equipment delivered. You will be asked for additional information and shown the delivery and pick up charges. Charges will be applied to the credit or debit card prior to delivery.

Selecting Delivery:

Sunbelt Rentals offers convenient delivery options from our broad network of locations for a fair price. This gives you time back so you can focus on completing the project.

When you make your reservation for any project, select the delivery option. You’ll then be able to choose your delivery drop-off date and time to receive your equipment. Subsequently, you’ll be able to advise Sunbelt Rentals of the estimated pickup date for the equipment rental. Please note, however, this is only an estimation for our purposes and not an end date. To initiate a pickup, you will need to confirm the end of rental via the app or through a phone call, then confirm the exact pickup date and time.

If you have any special delivery instructions for Sunbelt Rentals driver or prefer a contact person to coordinate the drop-off or pickup of the equipment, please include it when submitting your reservation.

Charges (business users):

Your invoice will be updated with associated delivery or pickup fees.

Notifications:

To receive notifications regarding your delivery, go into your Account settings and select “Notifications”. Select the type of notification and you will receive reminders of your delivery and updates when the Sunbelt Rentals delivery truck is on its way or once delivery/pickup is complete.

Yes, curbside is available and will continue to be a permanent offering. Ideal for small tools and equipment and towables, customers can take advantage of this contactless option upon placing a reservation through the app, website, or by phone.

Go to curbside information to learn more or call 800-667-9328. 

For safety and security purposes you must be 18 years or older and have a valid driver's license to rent our tools and equipment (US Only).

• Be sure to come with driver’s license or a government issued photo ID which should match the name on the reservation.
• Upon your arrival, come directly to the Sunbelt Rentals counter and a tools & equipment rental specialist will assist you.
• At check out, charges will be applied to the credit or debit card provided during checkout and a digital signature will be required agreeing to the rental and contract terms.

All you need is your Driver’s License a government issued photo ID and a credit or debit card to pay for the rental upfront.  No extra deposit is required.

• Tools and equipment should be returned by the date and time displayed on the contract to the location where you picked it up. It should be clean and in the same condition as you picked it up. Make sure to return any accessories including batteries, cables or attachments. 
• Upon arrival, come directly to the Sunbelt Rentals counter and a tools and equipment rental specialist will assist you with the return process.
• If you would like to extend the rental or need additional assistance, call 800-667-9328.

Yes! The Sunbelt Rentals mobile app is designed to be the portable companion app to the website. Simply enter your login credentials into the mobile app, and you will be ready to access the power of sunbelt wherever you are.

Simply click your name and select “Account Information”. The My Profile tab will allow you to make the necessary changes to your address or phone number. If you click on the My login tab, you will be able to change your password for logging into your account.

Please ensure that you check in the clutter, promotional, or spam folder for your validation email to confirm your identity. Emails of this type will be sent from the email address no-reply@sunbeltrentals.com.

You might not be able login to your account if:

1. Your account hasn’t been verified. To verify it:
   
   • Enter your email address and password.
     
   • Verify your account with a SMS code sent to your phone number or the Email code sent to your email. It’s the same number or email address you provided while registering your account.
     
   • Enter the code and you should be able to log in.
     
2. You’ve forgotten your password. To reset your password:
   
   • Simply click the forgot password link at the login page and choose SMS, or email to receive your link to reset your password.
   • Please note that your password must meet the following requirements: At least 8 characters, an uppercase letter, a number, no part of your username, can’t include your first and last name, can’t be one of your 5 previous passwords

If you’re still experiencing problems, please call 800-667-9328. 

A rental reservation places a hold on the type of tool you want to rent for a specific date and time so it's available for you. No payment is necessary for the creation of a rental reservation. 

The rental contract is the document that Sunbelt Rentals agrees to rent specific equipment to you and you agree to the terms and the price listed in the rental contract. Rental contracts are created at the time of pickup or delivery and will require your signature and payment at that time.

While the reservation number and contract number are different, they are linked in our system.

We’ve simplified the application process for your convenience. U.S. residents can apply online, in-store, or by downloading the application here. 

Canadian residents can apply online or download an application here.

A Sunbelt Rentals Commercial Credit account is accessible to businesses of all sizes. Whether you’re a small startup or an established enterprise, our doors are open to help you grow. We are committed to fostering strong relationships and trust with businesses across the spectrum. 

Our team is here to walk you through the process and answer any questions regarding your financing options. Give us a call at 800-508-4756 or email us at sunbeltcredit@sunbeltrentals.com.

Apply in as quickly as 5 minutes! Our online application can be completed anytime, from anywhere.

Your time is our priority. In most cases, we respond within one business day. If we require additional information, rest assured that our credit experts will reach out via email, ensuring a thorough and trustworthy review of your application.

We offer instant approval to many applicants. If you’re approved, you’ll promptly receive an email containing your detailed account information. Should we require extra time to process your information, we’ll keep you informed via the email address you provided during the application process.

We’re here to help! You can find more information on our website here or contact us for additional guidance. Give us a call at 800-508-4756 or email us at sunbeltcredit@sunbeltrentals.com and our exceptional credit team would be happy to assist with your needs. 

To apply for our Commercial Credit account, you must be a registered business with a valid tax ID. We’re here to make the process easy and efficient for you. 

If you’re experiencing issues transitioning your account online, please contact our support team at commandcenter@sunbeltrentals.com or call 800-667-9328 for assistance. We’re here to help streamline the process for you. 

The ecommerce team is here to help with any Sunbeltrentals.com or mobile app needs. Please email ecommerce@sunbeltrentals.com for a quick response to your inquiry.

Sometimes problems with loading a website can be caused by an issue in your browser cache. A good first step to solve is to clear your cookies and site data, and cached images in files in your browser. Once complete, try to login and see if the issue persists. If you are still encountering problems, the ecommerce team is an email away at ecommerce@sunbeltrentals.com.

The Procure-To-Pay system (P2P) is an end-to-end solution that streamlines and improves your procurement process enhancing efficiency, transparency, and control over rental activities.

Punchout catalog ordering is a process that allows buyers to access Sunbelt’s catalog directly from their procurement system making rentals easy and seamless.

P2P meets customers where they want to work by offering: a streamlined procurement process, realtime pricing and availability, easy product comparison, consistent contract compliance, enhanced catalog management, improved order accuracy, centralized order tracking, and reporting.

To better serve you as a customer, Sunbelt Rentals does not charge connection or implementation fees for our Procure-To-Pay service.

This solution assists in managing purchase order health and oversight by implementing: order threshold notifications, search and review of existing and previously generated quotes, quick access to frequently rented items via your favorites list and generating cost transparency you can trust.

For more information, please reach out to ecommerce@sunbeltrentals.com and request your demo today. You can also provide your information here, and a member of our team will get back to you. 

While Procure-To-Pay integrates with over 230+ procurement systems, we are continuously innovating to better serve you. Contact us for further information, we’re here to help every step of the way.